Chatham-Kent Public Utilities Commission (CK PUC) is getting ready to kick off a water meter upgrade program to ensure the continued accuracy of their customers’ water bills.
More Importantly, the upgrade program will offer various benefits to their customers, according to General Manager CK PUC, Tim Sunderland.
More accurate and timely readings will enable CK PUC to reduce the number of estimated bills, decrease water loss, and ultimately provide better customer service to its customers with the ability to move from quarterly to monthly readings, PUC officials say.
Homeowners will be able to easily identify a water/toilet leak in their home, which will mitigate high water bills and help save homeowners money.
Neptune Technology Group has been contracted by CK PUC to upgrade all 36,000 water meters in Chatham-Kent over the next 19 months.
There is no charge to the homeowner for the new water meter or the installation.
This is a mandatory program in accordance with the CK PUC Rates By-Law.
Water meter installations will be carried out on an area by area basis, beginning in Merlin.
PUC officials say as technicians move into your area, you will receive a notification in the mail (pictured), containing information on how to book your appointment by phone or online.
Please do not contact Neptune until you have received this notice, PUC officials say.
Appointments can be made to fit your schedule.
The upgrade procedure requires 30-45 minutes to complete, and appointments are available Monday to Friday 8 a.m. to 8 p.m. and Saturdays from 9 a.m. to 6 p.m.
To receive more information about the program, and to ask questions, numerous public information sessions will be held throughout the project.
For those customers in the initial areas, a public information session is being hosted by Chatham-Kent PUC along with Entegrus and Neptune on the following:
Date: Wednesday, May 9, 2018
Time: 5:00 pm to 7:00 pm
Location: Royal Canadian Legion Branch 185
Address: 34 Catherine Street, Blenheim, ON N0P 1A0
Residents can also learn more by visiting www.chatham-kent.ca/watermeterproject
The first water meter was installed in the Merlin area at the home of Keith and Sue Drew.
“Neptune Technology group was on time and had a very professional and courteous installation crew. The installation took approximately 30 to 45 minutes,” Keith Drew said in a media release.
CK PUC Commissioner Bryon Fluker added: “Customers in the Merlin area will be in the first installation cycle in Chatham-Kent. Timelines have been set for completion of each area and it is up to the customer to book their appointments.”
