During the prevailing COVID-19 health challenge, The Glass Guru has advised all franchise locations to make appropriate changes to their operating policies that reflect the current situation. Some of these policy changes include the following:
Initial Phone Call – We are screening our appointments for our Estimator’s and/or Installation Technician’s and rescheduling appointments in households where a member of the family or household is, or has been ill with flu or flu-like illness.
Social Distancing – Believe us when we tell you that our Estimators and Installation Technicians want to shake your hand! However, during this current situation, our staff has been instructed to refrain from handshakes, fist bumps, etc… Instead, The Glass Guru employees will employ “social distancing” techniques when interacting with you, your family, or any member of the household, maintaining at least 6’ of distance between themselves and all other parties, whenever possible.
Hand Sanitation – Hand sanitation is at the forefront of our health and safety policies. Employees are asked to employ consistent and pragmatic hand sanitation techniques, as recommended by the CDC, before and after each and every in-home appointment, at a minimum!
Minimized Time Inside the Home – We will minimize interactions inside the home. Whenever possible, our estimators will measure, and provide estimates using information gathered outside the home. When this is impossible, our Estimators and Technicians will be in and out as quickly as possible.
Employee Illness – We’ve instructed employees to stay home if they are sick or have had close contact with someone who has shown symptoms of COVID-19.
Safety Equipment – All our estimators and technicians will wear booties before entering a customer’s home. Most locations have a limited quantity of n95 rated masks in inventory. Upon request, estimators and technicians will be happy to wear a mask while in your home, if available.
Facility Hours and/or Closures – We have left it up to our individual Franchise Owners as to whether or not to maintain normal hours in their showrooms. Some locations may have reduced showroom hours, may be open by-appointment-only, or closed outright. This does NOT mean The Glass Guru cannot serve your immediate needs. Please contact the location nearest you to inquire.
We’ve always appreciated the opportunity to earn your business, and today is no different. The Glass Guru is committed to meeting your glass, shower, window, and door needs, and also to keeping you informed as the situation progresses.
Visit theglassguru.com for more information or to contact The Glass Guru location near you.
