St. Andrew’s Residence – Job Posting: Resident Care Manager (Permanent, Full Time)

St. Andrew’s Residence is an independent and not-for profit charitable social enterprise in
Chatham, Ontario that cares for seniors through the operation of a 70-bed retirement home
and community support services such as an adult day program and Meals on Wheels. For over
50 years, we have had a strong commitment to collaborating with our community partners and
our mission of enriching the lives of seniors in Chatham-Kent. Our values are Resident-
Centered, Safety & Security, Compassion, Stewardship and Creativity, and they provide the
foundation for the care and services we provide and the basis for our decisions and actions.
Reports to: Executive Director
Position Description: The Resident Care Manager ensures residents enjoy the best possible
quality of life through exemplary care, a safe and secure environment, and a friendliness that
feels like family. Through clinical and leadership skills, the Resident Care Manager establishes a
high level of quality care and service for residents, visitors, and staff members, and performs
their duties in accordance with St. Andrew’s Residence’s vision, mission and values statements.
They will foster a healthy work environment and promote trust between residents and the care
team. St. Andrew’s Residence is a signatory partner of the Chatham-Kent Ontario Health Team
and the Resident Care Manager will participate in the evolution of the integration of St.
Andrew’s Residence within the local health team.
DUTIES/RESPONSIBILITIES:
 Review all resident applications for admission to determine appropriate level of care, complete
assessments and work collaboratively with departments throughout the organization to support
a smooth transition into the home.
 Manage all aspects of resident care including working with residents, their families and
department staff to allow aging in place when possible and ensuring adequate care
according to each individual care plan. This includes but not limited to supporting
resident changes or decline in functioning; initiating appropriate support services
including Assisted Living, Home and Community Care Support Services or palliative care
 Maintain, create and build strategic partnerships with Home and Community Care
Support Services Erie St. Clair, the Chatham-Kent Ontario Health Team and other
community care partner organizations and committees
 Participate in hiring of new staff by being involved in interviews, supporting onboarding
and orientation; conduct staff interactions without favoritism; seek opportunities for
employee personal development including individualized annual reviews
 Collaborate with the Human Resources Generalist to manage staff scheduling and

absences
 Monitor the daily work/staffing assignments of the Health Care Department, including
modifying work assignments, as necessary
 Maintain liaisons with residents and families, meet with residents and families as
dictated by individualized care needs; encourage care conferences; and ensure resident
care plans are based on the individual residents’ goals, Best Practice Guidelines and
requirements under the Retirement Homes Act, 2010.
 Establish an environment of interprofessional practice through communication, support
and team development within the Health Care Department and across the organization
 Oversee Restorative Care Program and utilize restorative care principles for long stay
residents to foster healthy aging in place.
 Co-ordinate with physicians to provide integrated approach to resident care and
promote positive clinical outcomes.
 Ensure all interactions with residents, families and their supports demonstrates respect,
dignity and compassion and facilitates open communication related to resident needs,
or suggestions for improvement
 Administer policies and procedures according to RHRA standards and evidence based
practice, including development, monitoring, and reviewing compliance.
 Develop, participate in and engage others in Quality Assurance activities and audits;
submit reports as required
 Maintain resident privacy and confidentiality and protect operations by monitoring
confidential information processing and ensuring employee education and compliance
to policies
 Manage day to day operations related to medication destruction; pharmacy
communication; inventory and supply (office & medical) ordering
 Investigate incident reports, concerns and complaints and participate in resolution
process
 Develop annual goals and objectives for continuous improvement of the Health Care
Department, assist with budget preparation. Seek out innovation and opportunities
through other organizations such as RNAO, RPNAO, ORCA etc.
 Provide 24/7 on call coverage support
 May be required to provide coverage for a clinical shift when all efforts to fill a shift
have been exhausted and supports or covers staff breaks as required
 Other duties as assigned

ADDITIONAL SKILLS, EDUCATION, AND CERTIFICATIONS
 Member in good standing with a current Certificate of Registration with the College of
Nurses of Ontario as a Registered Nurse or Registered Practice Nurse
 Minimum of three (3) years supervisory / management experience including leadership,
administration, supervision of staff and volunteers, program development/evaluation,
inventory control, risk management, health & safety

 Demonstrated ability to lead, engage and manage a sizeable multidisciplinary team, in a
unionized environment
 Knowledge of interdisciplinary patient care processes, commitment to teamwork, and
ability to collaborate effectively
 Experience in risk management activities and demonstrated knowledge of continuous
quality improvement processes
 Effective verbal and written communication and ability to provide clear direction and
outstanding customer service
 Ability to exercise sound judgement, to make appropriate decisions, and to accept
responsibility for outcomes
 Ability to manage multiple priorities and meet deadlines
 Experience in working with a wide variety of community service providers
 Knowledge of the Retirement Homes Act, 2010
 The ability to work flexible hours including days, evenings, weekends, and to participate
in the on-call schedule as needed
 Ability to provide clinical nursing support as needed
 Strong computer skills in Word, Excel, Point Click Care and Outlook
 Valid Driver’s License and use of reliable vehicle
 Provision of a recent (within 6 months) Criminal Record Check (CRC) with a Vulnerable
Sector Check (VSC)
 Effective bilingual (English/French) communication skills, both verbal and written, is an
asset.
 Proof of COVID-19 vaccination will be a condition of employment for new hires, except
when impossible due to legitimate, established exceptions. The vaccine must be at
minimum, a two-dose COVID-19 vaccination series approved by Health Canada
HOW TO APPLY
St. Andrew’s Residence welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the
selection process.
Any interested person must apply by email with a resume in PDF or .docx format to Sarah
Baute, Human Resources Generalist (sbaute@standrewsresidence.com) by 12:00pm on
Wednesday, March 23, 2022.
We thank all candidates in advance; however, only those candidates selected for an interview
will be contacted.