Entegrus, a local electric distribution company servicing customers in Chatham-Kent, Strathroy-Caradoc, Parkhill, Newbury and Dutton-Dunwich, in an effort to improve customer experience has given its online presence a complete overhaul by launching a cutting-edge website and joining social networks Facebook and Twitter.
The website, www.entegrus.com , benefits from a fresh, innovative design, setting it apart from similar industry websites. It aims to give users a hassle-free way to find the information they’re looking for and provides a number of customer-focused features in a user-friendly format in order to improve communications.
“Customers will find that a top feature of our new website is its mobile friendly design,” stated Margaret Rodd, Director of Communications at Entegrus. “With a goal of providing access to the information our customers need at any time and at the push of button, we redesigned our previous website taking advantage of current and future technological trends. Today we’re excited and proud to launch a new tool that will help customers to stay informed by giving them the ability to access the information they are looking for from anywhere.”
Improved communications are provided through many new features including the website’s alert bar that prominently appears on the home page in the event of a major outage so customers can quickly and easily be updated. The website contains a comprehensive Frequently Asked Questions (FAQ) database that provides answers to customer questions. Additional online forms are now available, and users will benefit from a cleaner layout of content making the website much easier to navigate, particularly on mobile devices.
“Feedback on additional FAQs is welcome,” added Rodd. “The energy industry is complicated, and we know customers have a number of questions. We want to ensure we have the answers to those questions. Topics for consideration to be covered within this database can be sent to email@example.com.”
In addition to a new website, Entegrus has also recently launched its Social Media channels in order to ensure customers have the information they are looking for at their fingertips.
“Our customers are turning to technology to receive information that affects their day to day life,” stated Rodd. “Social media is the best way to quickly communicate with customers in the event of a major outage and to share information and programs that can help with the understanding and management of their energy use.”
Finally, improvements to Entegrus’ online self-service portal are just around the corner, launching this spring. “‘Go Figure’ users will enjoy an enhanced account management tool called ‘My Account,’ that addresses previous technical difficulties and delivers features customers have been asking for, added Rodd.” “This new service provides customers the ability to link multiple accounts with one login, set alerts, and much more.”