Entegrus is planning for the future and is looking for feedback.
In order to collect this feedback, the company has launched an online workbook regarding its distribution system plan.
The interactive workbook focuses on the investment and spending plans Entegrus has for the next 5 years to maintain the local distribution system, while continuing to safely, reliably and efficiently deliver the electricity local homes and businesses depend on.
These plans will be the focus of Entegrus’ upcoming rate application to the Ontario Energy Board (OEB) for rates effective May 1, 2016.
“Customer feedback is imperative to the Rate Application process in order to ensure our operational and capital goals are in line with customer needs and priorities,” stated Jim Hogan, President & CEO of Entegrus. “We have developed a plan, and would like to hear from our customers on whether or not our plan addresses the electricity issues that matter most to them. This is the opportunity to provide specific feedback that will be taken into consideration in our final application.”
The company has taken a number of steps to ensure customers will develop an informed opinion.
“We’ve posted an online workbook that will walk both residential and small business customers through the considerations Entegrus made in developing its plans,” stated Hogan. “The workbook is designed to give customers background on the industry and other relevant factors that will help them to develop and share an informed opinion during this feedback process. A great amount of effort went into the development of the workbook, including Entegrus specific videos which summarize key topics.”
Customer feedback will be presented to the OEB and public intervenors (who represent various ratepayer groups) when Entegrus files its 2016 rate application. As part of the rate hearing process, the OEB will be reviewing how Entegrus acquired and responded to customer feedback in its planning process. Entegrus encourages its residential and small business customers to participate in the online workbook, learn about the industry, and share their opinion on the Entegrus plans for the local electricity system.
As an incentive to participate, Entegrus will host a draw for five $250 prepaid credit cards from the respondents who complete the online survey.
Entegrus is also randomly recruiting customers to participate in focus groups on this topic. Customers selected will be contacted by phone.
The online workbook can be accessed through www.entegrus.com/workbook and will be available until Friday, June 19th.
