Cascades Casino in Chatham is set to re-open to invited guests on Thursday, October 8, 2020 at 10 a.m.
Gateway Casinos & Entertainment (Gateway) announced on Tuesday, October 6, 2020 that it will re-open select properties in Ontario as part of the province’s Stage 3 guidelines.
“We are excited to be able to re-open our Ontario properties and welcome back some of our team members and customers,” stated Tony Santo, CEO at Gateway Casinos, in a media release.
“The health and well-being of our employees and guests is our top priority. We look forward to fully re-opening and welcoming more of our guests back in the future as capacities are increased and restrictions are lifted.”
Gateway officials say under this framework, all properties will be restricted to the government mandated maximum of 50 guests, and will only include slot machines.
Table games will not be operational and non-gaming amenities will be very limited.
At opening and in the coming days, Gateway will be operating with a reservation and invitation system for their customers only.
Due to the 50-customer capacity restrictions, properties will be open to invited My Club Rewards members only, Gateway officials say.
Invited members will be notified by email with details on how to make reservations.
Gateway officials say maintaining a clean environment is a year-round priority and it is regular practice to clean all hard surfaces, such as door handles and tables.
Under the current environment, Gateway is being hyper-vigilant in their cleaning protocols throughout their properties to prevent the spread of transmittable illnesses, including COVID-19, company officials say.
Gateway has implemented a new reservation and virtual queue system that will allow guests to book their play time online, check-in upon arrival and safely wait in their vehicles until they are ready for their entry, gateway officials say.
“This system will allow our staff to properly prepare the gaming floor for our guests, and ensure there is no congestion at the entrance as they wait to enter,” Santo added.
“Things may look and feel a little different around the property, but we remain committed to making your visit enjoyable.”
For more information on the Company’s health and safety protocols, click here.