A Dresden man is heart-broken after receiving “incorrect information” in an email from Tim Hortons, claiming he had won a boat in their ‘Roll Up to Win’ promotion.
Clark Manning told the Sydenham Current he received a ‘Roll Up to Win’ recap email from the restaurant chain, which displayed the amount of Tims Rewards Points he had earned, along with other prizes, most notably, a 2024 Tracker Targa 18 WT Boat & Trailer:
However, a few hours later Tim Hortons emailed him again, citing “incorrect information” was provided in the previous email:
Manning told the Sydenham Current he’s “pretty disgusted” with the experience.
“I was looking pretty forward to be fishing this summer out on my boat, now I’m pretty heart broken,” he said.
“We have a cottage out at Rondeau, so it would’ve been perfect for us.”
Manning said there was an approximate five-hour span between emails.
“For five whole hours I was really thinking, I’m going to have a pretty good summer,” he added.
Published reports indicate there were multiple people across Ontario this week that had similar experiences, including in the GTA.
A Facebook group has also been started, with over 1,000 people as members, Manning said.
“I’m assuming that there is more than that, it seems to be a pretty popular thing,” Manning said, of how many people he thinks received similar email.
He said a similar situation happened last year with Tim Hortons, where numerous people were told they had won $10,000 in a daily draw.
Manning said he thinks it may be best for Tim Hortons to go back to the simple approach of having the prizes printed directly on the cups, as opposed to utilizing an app.
“Then you wouldn’t have to pay for the developed app, which I’m sure is more than coffee cups,” he added.
In terms of moving forward, Manning said he is going to watch what happens.
“It would be pretty funny if we pulled off some law suit,” he said.
“The people that are suing from last year for the $10,000, they’ve been offered $50 from Tim Hortons. I’d be very surprised if the same thing didn’t happen here.”
In the meantime, Manning, who said he buys a coffee from Tim Hortons about once a day, said he still plans to go to the restaurant for his daily dose of caffeine.
