The Chatham-Kent Police Service has introduced a new language translation app to help officers and dispatchers communicate more effectively with residents across the municipality.
“This innovative tool provides access to real-time translation services in over 200 languages, including American Sign Language (ASL), through both live interpreters and video support, through an app on our phones, a dedicated call line, or video interview services,” said Sgt. Lynette Rosina, EDI Coordinator.
The app is now available to 911 call takers, frontline officers and investigators, allowing for clearer and more compassionate communication in emergencies, interviews, and victim or witness support. The technology’s video capabilities also ensure accessible service for the Deaf and hard-of-hearing community.
“This initiative marks a major step forward in our commitment to equity, accessibility, and public trust,” said Deputy Chief Jason Chickowski. “By bridging language barriers, we’re strengthening our connection to Chatham-Kent’s diverse population, making sure every voice is heard, understood, and respected. Whether someone is calling 911, speaking with an officer, or participating in an investigation, they deserve to be met with dignity and clear communication. This technology helps us deliver on that promise.”
